Refund and Returns Policy

Last Updated: {{28-November-2025}}

At Illusive Gourmet Foods, we take great pride in delivering fresh, high-quality seafood. Due to the perishable nature of our products, our return and refund procedures differ from those of standard retail goods. Please review the policy below before completing your purchase.

  1. Perishable Products — No Physical Returns**

Seafood items cannot be returned once delivered. For health and safety reasons, we do not accept returns of fresh or frozen products.

  1. Freshness & Quality Guarantee**

If your order arrives damaged, spoiled, incorrect, or incomplete, you may be eligible for:

  • Refund (full or partial)
  • Store credit
  • Replacement shipment

All resolutions are handled on a case-by-case basis.

To request a refund or replacement, please contact us within 24 hours of receiving your order.

Email: support@illusivegourmetfoods.com
Include the following:

  • Order number
  • Description of the issue
  • Clear photos of:
  • The product
  • Packaging and insulation
  • Shipping label
  • Temperature control materials (ice packs/dry ice), if applicable

We require photo evidence to process any claim.

  1. How to Report an Issue**

To request a refund or replacement, please contact us within 24 hours of receiving your order.

Email: support@illusivegourmetfoods.com
Include the following:

  • Order number
  • Description of the issue
  • Clear photos of:
  • The product
  • Packaging and insulation
  • Shipping label
  • Temperature control materials (ice packs/dry ice), if applicable

We require photo evidence to process any claim.

4.: Shipping Delays & Delivery Issues

We ship orders with insulated packaging and trusted carriers. However:

Carrier Delays

  • If the delay is due to a carrier issue, we will review the condition of the product and may issue a refund or replacement as appropriate.

Customer Errors

Refunds or replacements will not be offered if the delay or non-delivery is due to:

  • Incorrect or incomplete address
  • Missing delivery instructions
  • Failure to retrieve the package promptly after delivery

5. Order Cancellations

  • Orders can be canceled within 1 hour of purchase.
  • After this window, cancellation may not be possible as your seafood may already be packed and prepared for shipping.

6. Non-Refundable Situations

We cannot issue refunds for:

  • Dislike of taste, texture, or appearance
  • Products discarded before photo documentation is provided
  • Failure to follow proper storage and handling guidelines
  • Delays caused by incorrect customer information

7. Refund Processing

Once approved, refunds will be issued to the original payment method within 3–7 business days. Processing times vary by bank or payment provider.

8. Contact Information

If you have questions or need assistance with your order, contact us:

Illusive Gourmet Foods
Email: support@illusivegourmetfoods.com
Phone: xxxxxxxxx

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